| Answer:
Your system is licensed
for a limited number of users. The default number is
two. Each time a user logs on to the system. One of
those licenses is used. Each time a user exits the
system normally by closing the system from the File /
Exit menu command, one license is released and made
available for another user.
When the system is
terminated abnormally the license does not get released
and when the system is restarted it believes it has one
less user license than it did before. In a minimum
system with two licenses, after two abnormal
terminations, there are no licenses available.
Causes of abnormal
termination include: Power failure, turning the machine
off while the system is running, Control-Alt-Delete,
pressing the reset button, Windows crashes or freezes,
the network connection is lost, and several others.
To reset your license
availability to the correct value, be sure that nobody
is using the system. Then execute the program called
Admin. When it starts, you will see a button labeled
"Unlock Users". Click it. You should now be
able to start the system normally. If you get a message
about "exclusive use of files", either someone
is using the system or the network server thinks someone
is using it. In this event, reboot each machine that was
using it, and try again.
Admin.exe is
located in the same directory as the loan system. If you
have a default installation, it will appear on your
Start Menu. If you have a network or otherwise custom
installation, it may or may not be on the Start Menu. If
it is not on the Start Menu, ask your support person who
installed it to create an icon for it. It will be
located at the same place as the program attached to
your loan system icon.
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